Booking terms

Last updated October 8, 2026

Quotes and bookings

An enquiry, a preliminary estimate or a gift card does not reserve a date. Your date is reserved once we confirm availability, you accept our written quote and these terms, and the deposit is paid.

The written quote lists the design, sizes, materials, installation window, removal date and total price. Gallery photos show past work; your quote describes the version included in your order.

Payment

• Installed décor: 50% deposit to book, balance 7 calendar days before installation.
• Bookings made within 7 days: full payment when you accept the quote.
• Gifts, drops and balloon trees: paid in full once we confirm the route and date.

Short notice

We do our best with short timelines. Installations booked within 72 hours include a rush fee of at least 20% (minimum $150); within 24 hours, at least 30% (minimum $250). Seasonal deadlines on our Halloween, holiday and New Year's Eve pages override this, so a standard order placed before a published deadline is never surcharged.

Delivery area

We are based in Etobicoke and serve Toronto and the GTA. Standard pricing covers locations within about 15 km of our base with standard daytime, ground-floor access. Other locations, loading docks, stairs, parking fees or after-hours access are quoted before payment.

Gift deliveries run on set local routes with a three-hour window confirmed before payment.

Access and setup

You are responsible for arranging access to the space for the agreed installation and removal windows. If we cannot get in during the agreed window, we will try to reschedule; extra visits may be charged.

Balloon and flower care

Balloons are affected by heat, sun, wind, rain and cold. Outdoor displays are installed in sheltered spots where possible and may not last as long as indoor ones. Fresh flowers may be substituted with similar varieties of equal value when a stem is unavailable.

Rentals

Rental items remain our property. Pickup rentals are collected and returned at an agreed appointment. Items returned damaged, incomplete or late may be charged for repair, replacement or the extra rental time.

Changes and cancellations

Tell us as early as possible. More than 14 days before installation, you can move your date once at no charge, subject to availability, or cancel and receive your deposit back minus any materials already purchased for your order. Within 14 days, the deposit is non-refundable because materials and crew time are committed.

Gift cards

Gift cards are issued in dollar amounts, never expire and have no fees. They can be used toward eligible décor orders and do not reserve a date. HST applies when the card is redeemed, not when it is bought.

Questions

Call (437) 980-8322 or email partybyelevatedevents@gmail.com.